Q: What is GDPR, and how does it impact me as a customer of Cheq.ai?
A: The General Data Protection Regulation (GDPR) is a European Union law that regulates how organizations handle personal data. As a customer of Cheq.ai, GDPR requires us to protect your personal data and ensure that we are transparent about how we collect, process, and store your information. It also gives you certain rights, such as the right to access your personal data, the right to have your personal data deleted, and the right to object to certain processing activities.
Q: What is CCPA, and how does it impact me as a customer of Cheq.ai?
A: The California Consumer Privacy Act (CCPA) is a California state law that provides California residents with certain rights regarding their personal information. If you are a California resident and a customer of Cheq.ai, CCPA requires us to disclose the categories of personal information that we collect, the purposes for which we use that information, and the third parties with whom we share that information. It also gives you certain rights, such as the right to access your personal information, the right to have your personal information deleted, and the right to opt-out of the sale of your personal information.
Q: What are cookies, and how does Cheq.ai use them?
Q: How does Cheq.ai protect my personal data?
A: At Cheq.ai, we take the protection of your personal data very seriously. We have implemented a range of technical and organizational measures to ensure that your personal data is kept safe and secure. This includes measures such as encryption, access controls, and regular security audits. We also have policies and procedures in place to ensure that our employees and partners are trained in data protection and follow best practices.
Q: Can I access or delete my personal data?
A: Yes, under GDPR and CCPA, you have the right to access and delete your personal data that we have collected. You can request this information by contacting us at [insert contact details]. Please note that we may need to verify your identity before providing you with access to or deleting your personal data.
Q: How can I opt-out of receiving marketing communications from Cheq.ai?
A: If you do not wish to receive marketing communications from Cheq.ai, you can opt-out by following the instructions in the communication itself or by contacting us at [insert contact details]. Please note that we may still need to communicate with you regarding your account or transactions even if you opt-out of marketing communications.
Q: Does Cheq.ai share my personal data with third parties?
A: In some cases, we may share your personal data with third-party service providers who help us to provide our services, such as cloud storage providers or payment processors. We only share your personal data with these third parties to the extent necessary to provide our services, and we have agreements in place to ensure that they also protect your personal data. We do not sell your personal data to third parties.
Q: What should I do if I have a complaint about how Cheq.ai handles my personal data?
A: If you have a complaint about how we handle your personal data, we encourage you to contact us at Privacy@cheq.ai, so that we can address your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority, such as the Information Commissioner's Office (ICO) in the UK or the Data Protection Commission (DPC) in Ireland.
Q: How often does Cheq.ai update its privacy policies?
A: We review and update our privacy policies on a regular basis to ensure that they reflect our current practices and comply with applicable laws and regulations. We will notify you of any changes to our privacy policies by posting a notice on our website or by other means if required by law.
Q: Are there any age restrictions for using Cheq.ai's services?
A: Yes, you must be at least 18 years old to use our services. We do not knowingly collect personal data from individuals under the age of 18, and if we become aware that we have collected personal data from someone under the age of 18, we will take steps to delete that information.
Q: What happens to my personal data if I stop using Cheq.ai's services?
A: If you stop using our services, we will retain your personal data for as long as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. After that time, we will securely delete or anonymize your personal data.
Q: Can I request that my personal data be transferred to another service provider?
A: Under GDPR, you have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format. This is known as the right to data portability. However, this right only applies to personal data that you have provided to us, and only to the extent that we process that data with your consent or as necessary for the performance of our contract with you.
Q: What are the consequences of not providing my personal data to Cheq.ai?
A: In some cases, we may not be able to provide our services to you if you do not provide us with certain personal data. For example, we may not be able to process your payments or verify your identity without certain information. However, we will always inform you of the consequences of not providing your personal data before you make a decision.
Q: How can I contact Cheq.ai with questions or concerns about my personal data?
A: If you have any questions or concerns about how we handle your personal data, you can contact us at Privacy@cheq.ai. Our DPO is also available to address any privacy-related concerns you may have.
Q: What steps has Cheq.ai taken to comply with GDPR and CCPA?
A: At Cheq.ai, we have taken a number of steps to ensure that we comply with GDPR and CCPA. These include conducting privacy impact assessments, implementing data protection policies and procedures, providing training to our employees and partners, and appointing a Data Protection Officer. We also regularly review and update our privacy policies and practices to ensure that they remain in compliance with applicable laws and regulations.
Q: How can I stay informed about changes to Cheq.ai's privacy policies and practices?
A: We recommend that you review our privacy policies and terms of service periodically for any updates. We may also notify you of changes to our privacy policies and practices by posting a notice on our website or by other means if required by law.
Q: What types of personal data does Cheq.ai collect?
A: We collect various types of personal data, including your name, email address, billing and payment information, IP address, device information, and other information necessary to provide our services. We may also collect data about your use of our services, such as the pages you visit and the features you use.
Q: How long does Cheq.ai retain my personal data?
A: We retain your personal data for as long as necessary to provide our services and to comply with our legal obligations. This may include retaining your personal data after you have closed your account or stopped using our services. However, we will only retain your personal data for as long as necessary and in accordance with applicable laws and regulations.
Q: What does Cheq.ai do with my personal data?
A: We use your personal data to provide our services, communicate with you about our services, and to improve our services. We may also use your personal data for marketing purposes, such as sending you promotional emails or newsletters. However, we will always obtain your consent before using your personal data for marketing purposes.
Q: How does Cheq.ai protect my personal data?
A: We use a variety of security measures to protect your personal data, including encryption, access controls, and regular security audits. We also train our employees and partners in data protection and follow best practices to ensure that your personal data is kept safe and secure.
Q: Does Cheq.ai transfer my personal data outside of the EU/EEA?
A: We may transfer your personal data to third-party service providers outside of the EU/EEA for the purposes of providing our services. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or other approved transfer mechanisms.
Q: How can I exercise my rights under GDPR and CCPA?
A: If you wish to exercise your rights under GDPR or CCPA, such as the right to access or delete your personal data, you can contact us at Privacy@cheq.ai. We will respond to your request in accordance with applicable laws and regulations.
Q: What should I do if I believe my personal data has been compromised?
A: If you believe your personal data has been compromised, please contact us immediately at Privacy@cheq.ai. We take all data breaches seriously and will investigate and take appropriate measures to mitigate any harm.
Q: How can I opt-out of targeted advertising?
A: If you wish to opt-out of targeted advertising, you can do so by using the opt-out tools provided by the advertising networks we use, or by disabling cookies in your browser settings. Please note that opting out of targeted advertising does not mean that you will no longer receive ads, but rather that the ads you see may be less relevant to your interests.
Q: Can Cheq.ai change its privacy policies without notifying me?
A: We may update our privacy policies from time to time to reflect changes in our practices or to comply with new laws and regulations. We will notify you of any material changes to our privacy policies, such as changes to how we use your personal data or your rights under GDPR or CCPA. We may notify you by email or by posting a notice on our website.
- Trust & Transparency Overview: https://cheq.ai/trust/
- SOC 2, ISO 27001, GDPR, CCPA: https://cheq.ai/compliance/
- Data Privacy Compliance Framework: https://cheq.ai/data-privacy/
- Storing PII (Sub-processors): https://cheq.ai/sub-processors/
- Data retention and accessing, collecting, and storing PII: https://cheq.ai/data-processing-agreement/
- FAQs: https://cheq.ai/privacyqanda/
- Link to our EDPO Representation page: https://www.smartcertificate.com/SmartDiploma/Default.aspx?1%7c8c7ae146-7e2b-4084-bde0-d8e950aeb675%7cf49c93e3-73f3-481a-bd6f-4d9f422b4393
- Link to Data Subject Request: https://edpo.com/gdpr-data-request/
- Link to GDPR Art.6- https://gdpr-info.eu/art-6-gdpr/